How Wholesale Distributors Can Improve Order Accuracy with ERP
A customer opens a delivery and finds the wrong item, the wrong quantity, or a product that does not match what they actually ordered. For a wholesale distributor, this is not a rare event, it is a recurring cost that shows up in return freight, re-shipment, customer service time, and, eventually, a customer who starts placing orders with a competitor instead. Order accuracy sounds like a basic operational metric, but it sits at the center of a distributor's reputation, margin, and customer retention all at once. Most order errors do not happen because of careless employees. They happen because of gaps in the systems and processes distributors rely on to move an order from a customer's request to a shipped package: disconnected inventory data, manual data entry between systems, unclear picking instructions, and a lack of real-time visibility into what is actually happening in the warehouse. This article breaks down why order errors happen, what they actually cost, and how ERP...